Organizational Health
Our Existential Moments
“Change your life today. Don’t gamble on the future, act now, without delay.” Simone de Beauvoir “Convictions are more dangerous foes of truth than lies.” Nietzsche “Man is nothing else but what he makes of himself.” Sartre I recently listened to one of the best speeches I have ever heard, by Bryan Stevenson, a MacArthur genius fellow and founder of the Equal Justice Initiative. He opened his speech by sharing his experience as a nine Read More
Attribution of Variance
One of my favorite courses in graduate school was research evaluation which involved the analysis of study designs.
It was fascinating to me to figure out how to determine the impact of independent variables on dependent variables and how to factor out how each potential cause created a specific effect.
Noticing Normalization
If you are a regular reader of this blog, you know that I try to stick with timeless themes vs. timely traumas. For example, I studiously avoid using the “T” word. In the last five years of posting, I have only slipped into the political muck a few times. While this post still remains true to timeless, generic, and universal principles, I apologize in advance for letting my toe slip into those seductive, but poisonous, Read More
Transformational Processes
As a follow-up to my post on wild and crazy ideas, I’ve been thinking about the process for transformation, i.e. how do individuals and organizations implement ideas once they are generated. I know lots of people who are idea-generating engines, but their locomotive jumps the tracks or runs out of rails when it comes time to do the hard and laborious work of implementation. There are exceptions, of course, but turning ideas into reality is Read More
Possibilists
“Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence.” —Helen Keller “Pessimism is a luxury that a Jew can never allow himself.” —Golda Meir Optimists believe that desired results will occur no matter what the facts may portend. Pessimists believe that bad results will occur no what the facts may indicate. Possibilists believe that desired results can happen given the right conditions and the right amount of work. Read More
The Second Question
“God may be in the details, but the goddess is in the questions. Once we begin to ask them, there’s no turning back.” —Gloria Steinem “To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.” —Albert Einstein In the age of sound bites, skimming, and superficial answers, we need to dig deeper for substantive solutions. Our inclination is to find “quick fixes” Read More
Tribes and Teams
“Before the rise of the nation-state, the world was mostly tribal. Tribes were united by language, religion, blood, and belief. They feared other tribes and often warred against them.” —Robert Reich When I conduct teambuilding sessions, I often start by administering a Myers-Briggs Type Indicator (MBTI) so that I can understand the different personality styles on the team. The idea is to identify and leverage differences to achieve optimal performance. The MBTI has a continuum Read More
The Constitution as Culture Audit
One of my favorite tasks as an organizational psychologist is to design, administer, and evaluate culture audits. The design process is the most important part because it entails asking the people in an organization to create norms and values of their own choosing. In focus groups, I ask people to share what they believe are the desired and required norms for their organizations, i.e. what kind of work environment would they find most exciting and Read More
No Dancing in These Halls
“We should consider every day lost on which we have not danced at least once.” —Nietzsche On a big gig with big Pharma, I brought my older daughter to help with collecting data and gathering impressions. After a week of intensive focus groups and walking through the corporate headquarters, she dryly commented, “Hmmm, there’s no dancing in these halls!” By that time in my career, I had worked with hundreds of organizations around the world, Read More
Inspiration and Aspiration
“To understand the heart and mind of a person, look not at what he has already achieved, but at what he aspires to.” —Khalil Gibran, The Madman I once worked for a company that aspired to be a $10B corporation. I said to the executives at that time, “That may be a good goal but it surely isn’t a compelling vision, and it does nothing to inspire me.” I left the company after two years. Part Read More
Emptiness
I remember the knock on the door. It was 1982, and we were living in Basking Ridge, NJ. A fresh-faced and earnest 10 year-old wanted to know if he could mow our lawn. He said he was saving up to buy a car. Even though I was perfectly capable of mowing the lawn myself, I said, “Fantastic, you’re hired.” Today, 34 years later, we are still friends. Richard is now a 5th degree black belt Read More
Vision and Values
As an executive coach I often facilitate life-line and development planning workshops. The life-line exercise encourages people to share the significant events and important people in their life and how those people and events helped to shape their values. I challenge participants to be as open and transparent as they can be, and I ask them to risk sharing what may be outside their comfort zone. In spite of these guidelines, most people stay in Read More
Three Types of Trust
I’ve been married to the same woman for 46 years, and I can say unequivocally that I totally trust her. I trust her to do the right thing, I trust her to not throw me the under the bus (even though I have given her many opportunities), and I trust her to stand up for people in need of special help. When she makes a statement, I know it is based on sound research; she Read More
Jails and Justice
My daughter, Emily, asked me a great question the other day: “How did your work in jail rehab inform your work with executives?” My answer: It was the best training I could have ever had. Why? Because the same principal applies to both: to get out of jail you need to move up the scale. Here’s the context and explanation. After returning from Vietnam, I spent 8 years in jail (1970-1978)—fortunately, not as an inmate, Read More
Delusion and Discrimination
Ezra, my 4 year-old grandson, has a favorite expression: “I NEED IT, RIGHT NOW!!!!” “It’s not fair when I don’t get what I want” is a common lament we often hear from people of all ages. Employees at corporations who are in the top 1% of all wage earners frequently complain that they should be making as much or more than their peers. After all, “isn’t it obvious that my performance is far better than Jane’s?” Family members Read More
Ideas and Ideologies
The recent ISIS attacks in Egypt, Lebanon, and Paris put a chilling edge on the holiday season and the prospects for planet earth. ISIS represents a lethal ideology based on antiquated ideas. And, most importantly, it is committed to an apocalypse. By definition, an ideology is a collection of ideas and a body of doctrine, myths, and beliefs that guide an individual, social movement, or group. An idea is a thought, plan, or suggestion about Read More
Community and Connection
Walking onto the campus of Interlochen Arts Academy is like walking into a different world. For one, there is as much artistic genius per square foot as there is mathematical genius at MIT. There is also a richness of diversity. In a typical summer, 2,500 kids from all over the world and practically every state attend the camp for four to eight weeks of intense study in music, drama, creative writing, dance, and/or visual arts. Read More
Labels, Limits, and Levels
Dr. Bill Anthony, the highly respected, world-renowned, executive director of the Psychiatric Rehabilitation Center at Boston University, initiated classes with new students by throwing the DSM into the waste basket. This dramatic statement was intended to communicate to people entering the mental health field that labels limit our ability to see the potential and possibilities of another human being.
Selecting Coaches
Forty years ago, I wrote my doctoral dissertation on the selection of counselors for public high schools. I didn’t write it to create a career-defining, landmark study. I wrote it to check off a box for the completion of my doctoral degree in counseling psychology. Little did I know that the profession of coaching and counseling would explode in the next century. Now, practically everyone either has a coach or is a coach. The question Read More
Step Back
In 2013, Sheryl Sandberg’s Lean In became a massive cultural phenomenon, and its title became an instant catchphrase for empowering women. The book soared to the top of best-seller lists both nationally and internationally, igniting global conversations about women and ambition. Sandberg packed theaters, dominated op-ed pages, appeared on every major television show and on the cover of Time magazine, and sparked ferocious debate about women and leadership.
Exploitation Masquerading as Engagement
Most companies measure employee engagement. It represents one critical way to determine the level of commitment and productivity of their human capital. An abundance of research suggests a high correlation between employee engagement and great performance. But how do we stop from crossing the line into exploitation?
Symptoms or Systems
It’s easy to see the glaring symptoms of a problem and miss the underlying systems that caused the problem in the first place. Let’s take Ferguson as the most recent example. If we look at the situation as an individual problem, we could focus on Michael Brown, Darren Wilson, or Robert McCulloch. Michael Brown was clearly the victim – he was an unarmed man who didn’t deserve to be shot. He was also not a Read More
Wellness
In 1978, when wellness was still a strange term that few people understood, I was hired to direct one of the first hospital based health promotion/wellness programs in the country. Samaritan Health System (SHS, now known as Banner Health), the largest hospital system in Arizona, started this innovative program because health care costs were escalating and consuming a continuously increasing percentage of GDP. The Center for Disease Control had just completed a study showing that Read More
Creating Organizational Soul
After publishing Corporate Culture Change, the Corporate Culture Sourcebook, and Ethical Leadership in the late 1980’s, I was retained by Lotus Development Corporation (now known as Lotus Software) in Cambridge, Massachusetts to help them align their culture behind a new network-centric strategy to better differentiate their company from its arch-rival Microsoft.